CurviatexZendesk
Add LinkedIn context to Zendesk tickets. Connect the two with Curviate’s webhooks and API, then build the flow you need.
What is Zendesk?
Zendesk is customer service software for support tickets, help centers and messaging across channels. Support teams at businesses of many sizes use it.
Visit zendesk.comHow Zendesk works with Curviate
Curviate brings LinkedIn into Zendesk: replies become items your team can act on, accepted invitations show up where work happens and Motion outcomes land next to them. Connect the two through n8n, Make or Zapier.
Events outmessage.receivedconnection.acceptedenrollment.finishedActions inadd contactsstart a MotionWhat you can build
Three flows teams set up first. Each one takes a few minutes.
Replies become items
A LinkedIn reply creates an item in Zendesk with the message and the sender.
message.received
Accepted invites, followed up
When someone accepts your invitation, Zendesk gets an item so nobody forgets the next step.
connection.accepted
Outcomes next to the work
When a contact finishes a Motion, the outcome is added to their item in Zendesk.
enrollment.finishedSet up Zendesk with Curviate
Everything runs on two things Curviate gives every account: signed webhooks out and a REST API in.
- 1
Copy your Curviate API key
In the Curviate dashboard, open Settings, then API & Webhooks, and copy your key.
# keep it in your tool's credentials, never in plain text
CURVIATE_API_KEY=cvt_live_••••3f9a - 2
Connect Zendesk to your automation
Sign in to Zendesk inside n8n, Make or Zapier, or create an API key in Zendesk if you write your own code.
- 3
Send Curviate events to it
Point a Curviate webhook at an n8n, Make or Zapier webhook trigger, or at your own endpoint. Each webhook covers one source:
messagingfor replies,userfor accepted invitations,motionfor Motion outcomes,account_statusfor account alerts.curl https://api.curviate.com/v1/webhooks \
-H "Authorization: Bearer $CURVIATE_API_KEY" \
-d '{
"source": "messaging",
"events": ["message.received"],
"account_ids": ["acc_…"],
"request_url": "https://hooks.zapier.com/hooks/catch/…"
}' - 4
Write to Zendesk
Add the Zendesk step your tool offers, such as creating or updating a item, and map the fields from the Curviate event.
# what your tool receives
{ "event": "connection.accepted",
"data": { "account_id": "acc_…", "occurred_at": "2026-10-17T09:12:00Z", … } } - 5
Send Zendesk items into a Motion
Trigger on a change in Zendesk, then add each person to Curviate and start your Motion.
# add the person as a contact
POST https://api.curviate.com/v1/contacts
{ "linkedin_url": "linkedin.com/in/lenaweber", "first_name": "Lena" }
# start your Motion for them
POST https://api.curviate.com/v1/motions/mot_…/contacts
{ "contact_ids": ["con_…"] }
Events you can use
message.receivedA LinkedIn message or InMail arrivedconnection.acceptedSomeone accepted an invitation you sent through Curviateenrollment.finishedA contact finished a Motion, with the reasonmotion.signalA Motion reached a step you marked to notify youpost.publishedA scheduled post went liveaccount.reconnect_neededAn account needs to sign in againActions you can call
POST /v1/contactsAdd or update a contactPOST /v1/motions/{id}/contactsStart a Motion for contactsPOST /v1/{account_id}/chats/{chat_id}/messagesSend a messagePOST /v1/enrollments/{id}/signalTell a waiting Motion to continueGET /v1/{account_id}/companies/{identifier}Read a company pageQuestions about Curviate x Zendesk
Do I need a developer?
No. n8n, Make and Zapier all have Zendesk steps, so you can connect the two without code.
Which events can reach Zendesk?
Messages, accepted invitations, published posts, account status changes and every step of a Motion.
Can Zendesk start a Motion?
Yes. Any item with a LinkedIn profile URL can become a contact and join a Motion in the same flow.
More productivity and support
Connect Zendesk today.Free for 7 days.
Create your API key, point a webhook at Zendesk and run your first flow.